Solution Design

FAQ

How about the prices of the integrated control units?

The prices will be based on the projects. If you want to know more, please email us to ask for a quotation.

How to order from iDste?

Currently, our order will be processed by sales orders. When you leave requests, our sales manager will contact you for further discussion.

When I place the order, how long to get the products?

It will depend on the products, quantity, and your location.

For regular products, we have inventory for fast shipping that can be shipped within one week(test before shipping); for large quantities, it will take some time for manufacturing, and we can provide lead time; the delivery will be shipped by air, and one week will be the normal shipping time.

What if I don't know how to install or use iDste products?

Basically, there are videos and user manuals to help you quick start. Our sales team and technician team will be your backup to provide training or remote session support in time. For big projects that need professional on-site installation, you should let us know at first.

When the product is EOL, will you still provide service?

Yes, we have more than 10 years of experience in this industry, and we are still serving the customers who purchased our products 10 years ago.